Privacy Policy – q798 Online Casino Pakistan

This Privacy Policy applies to all users of the q798 platform — including the website, any mobile-optimised version, customer support channels and related services. It sets out the basis on which q798 collects, processes and stores your personal data when you browse the platform, register an account, make a deposit in PKR, place bets, or contact our support team.

By registering an account on q798 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described. This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which form part of your overall agreement with q798.

q798 is committed to handling your personal data with care and transparency. We only collect information that is genuinely necessary to operate the platform, process PKR transactions and provide a safe, fair gaming environment for players in Pakistan.

q798 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a breakdown of both categories.

Information you provide directly:

• Registration data: Full name, date of birth, email address, phone number and chosen username when you create an account.
• Identity verification documents: National Identity Card (CNIC), passport copy or other identity documents requested during account verification.
• Payment information: Details required to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer — such as mobile wallet numbers or bank account details. Full payment credentials are never stored directly by q798.
• Support communications: Messages, emails and any information you voluntarily share when contacting q798 customer support.
• Responsible gaming inputs: Deposit limits, session limits or self-exclusion preferences you set within your account.

Information collected automatically:

• Device and browser data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal history, login times and in-platform navigation patterns.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 05 of this policy.

The personal data q798 collects is used for specific, legitimate purposes. The table below summarises the main uses and the basis for each:

q798 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If you believe an automated process has unfairly affected your account, contact support to request a manual review.

All financial transactions on q798 are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds via JazzCash, Easypaisa, Raast or Bank Transfer, your payment information is processed through the relevant payment provider's own secure infrastructure. q798 does not store your full payment credentials — such as your JazzCash mobile PIN, Easypaisa account password or full bank account number — on our own servers.

What q798 does retain for transaction record-keeping purposes:

• The payment method type used (e.g. JazzCash, Easypaisa, Bank Transfer)
• The last four digits of a mobile number or masked account reference, sufficient to identify which method was used without exposing the full credential
• Transaction amounts in PKR, timestamps and transaction reference numbers
• Whether a transaction was a deposit or withdrawal and its status (completed, pending, declined)

This transaction history is retained for a minimum of five years for anti-fraud, account dispute resolution and internal audit purposes. You can view your own transaction history at any time within your q798 account.

q798 uses cookies and similar technologies to make the platform function correctly, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device by your browser. The cookies used on q798 fall into the following categories:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you navigate between pages. Without these, q798 cannot operate. These cannot be disabled.
• Preference cookies: Remember settings you have chosen — such as language preferences or display options — so you do not have to re-enter them on each visit.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, which pages are visited most, where users drop off during registration. This data is aggregated and anonymised. It helps us improve the platform experience for all Pakistan players.
• Security cookies: Used to detect and prevent fraudulent activity, multiple-account creation and suspicious login patterns.

Most browsers allow you to manage or delete cookies through their settings. However, disabling essential cookies will prevent you from logging in or using core platform features. For analytics cookies, you can opt out without affecting your ability to use the platform. Changes to cookie preferences take effect from the point you make the change and do not apply retrospectively.

q798 does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals. Each payment provider operates under its own privacy policy and security standards.
• Identity verification providers: Third-party KYC services may be used to verify identity documents during account verification. These providers process only the specific documents shared for that purpose.
• Game providers: The studios behind the Slot Games, Live Casino, Fish Games and Game Lobby titles on q798 may receive anonymised or pseudonymised session data for game performance and fairness auditing purposes. Your full identity is not shared with game studios.
• Anti-fraud and security services: Certain device and behavioural data may be shared with fraud detection services to identify and prevent account abuse, multi-accounting and payment fraud.
• Legal and regulatory requirements: q798 may disclose your personal data if required to do so by a lawful order, court process or other legal obligation. We will notify you where permitted to do so before such disclosure.

Any third party that receives your personal data is required to handle it securely and use it only for the specific purpose for which it was shared. q798 does not authorise third parties to use your data for their own marketing or commercial purposes.

q798 retains your personal data only for as long as is necessary for the purposes described in this policy. The key retention periods are:

• Active account data: Retained for the full duration your account remains active on the platform.
• Closed account data: When an account is closed, core account and identity data is retained for a minimum of five years to meet anti-fraud, dispute resolution and internal audit obligations. After this period, data is securely deleted or anonymised.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last interaction, unless linked to an ongoing dispute in which case they are retained until the dispute is fully resolved.
• Cookie and analytics data: Anonymised analytics data may be retained indefinitely in aggregated form. Individual session tracking cookies are cleared at the end of your browser session or within 30 days, depending on cookie type.
• Self-exclusion records: Retained for a minimum of seven years regardless of whether the account is subsequently closed, to prevent re-registration during an active exclusion period.

When retention periods expire, q798 securely deletes or anonymises the relevant data so that it can no longer be linked back to you as an individual. You may request earlier deletion of certain data — see Section 09 on your rights for details.

q798 takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser or device and the q798 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar — this confirms the connection is encrypted.
• Encrypted storage: Sensitive personal data held on q798 servers — including identity documents and payment references — is stored in encrypted form. Even in the unlikely event of a server breach, this data cannot be read in plain text.
• Access controls: Access to personal data within q798 is restricted to staff who have a legitimate need to access it as part of their role. All internal access is logged and audited.
• Fraud detection systems: Automated monitoring systems flag unusual account activity, multiple-account attempts and suspicious transaction patterns in real time.
• Secure payment routing: PKR payment processing is handled via the payment providers' own PCI-compliant infrastructure. Full card or wallet credentials never pass through q798's own servers.
• Regular security reviews: q798 conducts regular internal reviews of its security practices and updates its controls to reflect the current threat landscape.

While q798 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role — use a strong unique password for your q798 account and never share your login credentials with anyone.

As a q798 player you have the following rights in relation to your personal data. To exercise any of these rights, contact the q798 support team. Identity verification will be required before we action any data request to ensure we are speaking with the genuine account holder.

q798 may update this Privacy Policy from time to time to reflect changes in platform operations, payment methods, legal obligations or best practice standards. When material changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

Where changes are significant — for example a change in how your payment data is handled or a new category of data sharing is introduced — q798 will notify registered players via email or an in-platform notification. Continued use of the platform after an updated policy has been published constitutes acceptance of the revised terms.

We recommend reviewing this page periodically, particularly before making a deposit or sharing new personal information with the platform. If you have any questions about an update, contact support before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the q798 support team. Our support staff are available around the clock and will respond to data-related queries as a priority.

When contacting us about a data request, please include your registered username and a brief description of your request. We will ask you to verify your identity before actioning any request that involves accessing or modifying personal data.

You can also visit the FAQ page for answers to commonly asked questions about accounts, payments and privacy on q798.